Frequently Asked Questions
What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Our hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, cleaning solution and most of the moisture. It’s the cleaning method most recommended by carpet manufacturers.
Do I need to vacuum ahead of time?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
Do you move furniture?
We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, pool tables, etc.
How long will it take for my carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on these variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it soil faster. Is this true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
Will carpet cleaning get rid of fleas in my carpet?
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.
Why should I have a protector applied to my cleaned carpets?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, 3M Scotchgard can be professionally applied. This product help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.
How does Goodman's Carpet & Upholstery Cleaning clean upholstered furniture?
We use our powerful hot water extraction cleaning process because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning. In this case, we will help you make a decision that best suits your needs and your furniture.
Why should I have my leather professionally cleaned?
Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time.
Do manufacturers recommend professional leather cleaning? If so, how often?
Yes, manufacturers recommend cleaning every 6-12 months.
Why should I have my tile & grout cleaned?
Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.
How often should I have my floor cleaned?
As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.
What can I expect from the water damage restoration experts?
You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home: