Frequently Asked Questions

What method do you use for cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Our hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, cleaning solution and most of the moisture. It’s the cleaning method most recommended by carpet manufacturers.



Do I need to vacuum ahead of time?

A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.



Do you move furniture?

We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, pool tables, etc.



How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on these variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.



I have had my carpet cleaned, but the spots have reappeared. What should I do?

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us as soon as possible.



Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.



Why should I have a protector applied to my cleaned carpets?

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, 3M Scotchgard can be professionally applied. This product help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.



How often do manufacturers recommend professional cleaning?

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.



What can I expect from the water damage restoration experts?

You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home: - Advise you of what to do to minimize damage until our crew arrives. - Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery. - Remove carpet and padding if deemed necessary. We will then clean and dry carpet and padding based on IICRC standards. - Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth. - Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process. - Work directly with your insurance company to process claims and get your home back to normal as soon as possible. - Make sure your home’s structure and contents are dry, to the recommended industry standards.